FAQs
More FAQs- During the water damage restoration process, do my belongings need to be moved away from the premise
- Why did the technician leave wet carpet on my stairs?
- What types of disinfection services do you offer?
Depending on the scope of work, your belongings and contents of your home may remain on location. In this case, we will take appropriate measures to securely cover and protect contents. Any construction related dust or dirt that occurs as a result of the work, would be addressed in the post-construction cleaning. For large restoration jobs, it is advisable to move all affected contents to a secure, climate-controlled facility in order to protect them and make room for construction. Be assured that our technicians are fully trained and will treat your possessions with the utmost care. Our Automated Inventory Control System tracks the status of your belongings from move out to move back. We will work with you and your Insurance Claims Representative to manage this process efficiently.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
At ServiceMaster Restore, we pride ourselves on offering comprehensive and specialized disinfection services for a variety of situations in your home. Our highly trained technicians have the expertise to properly remove and dispose of contaminants and pathogens due to things like viral illnesses, rodent feces or sewage backup in your home. Rest assured that our team is equipped with industry-leading products and equipment to ensure a thorough and safe disinfection process for your home.